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How To Cancel an Online Payment

Updated: 10/15/2013 | Article ID: GEN82330

  1. Select the Tools menu > Online Center
  2. Select the financial institution from which the payment is drawn.
  3. Select the account from which the payment is drawn.
  4. On the Payments tab, in the payment status list, select the payment you want to cancel.
    The payment appears in the status list only if the date is within 30 days before the delivery date and you have gone online recently to retrieve the payment instruction.
  5. To cancel either a one-time payment, or just one payment from a repeating payment series, click Cancel Payment.
    Quicken determines whether there is time to cancel the payment based on the lead time.
    • If there is time to cancel the payment instruction, Quicken changes the payment status to Cancel. You must then click Update/Send to send the cancel instruction.
    • If it's too late to cancel the payment instruction, you see a message. If you want to stop the payment, you should call your financial institution.

Notes

  • To cancel an entire repeating payment series
    From the Payments tab in the Online Center:
    1. On the toolbar, choose Repeating.
    2. Select the instruction you want to delete.
    3. Click Delete, and then click Delete again to confirm.
    4. Click Update/Send.
 
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