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Although data integrity problems do happen, often what is thought to be a data integrity problem, turns out to really be an issue with preferences, customizations, or misinterpreting the data Quicken shows you. Before troubleshooting data integrity issues, review your settings and customizations to ensure they are correct.
When data integrity issues do occur, common causes include improperly shutting down your computer, power failures, hardware failures, or even accessing your data on a network or removable drive. Symptoms of a problematic data file can include:
If the Validate utility detects problems within the file, you will receive a prompt to view the data_log in Notepad. This file is a record of the parts of your data that were repaired. The Quicken program saves a backup copy of this file before you validate. This file is located in the Validate folder in the same location as your Quicken file on your hard disk.
If you receive the message Damaged data block in the Data_Log after the validate completes, the file is not repairable. We recommend either restoring a backup prior to getting this message.