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When Backing Up Data Using Online Backup in Quicken: Assertion Failed!

Updated: 8/19/2011 | Article ID: GEN82736

Issue Description

When using the online backup service in Quicken you may receive the following error:

Assertion Failed! Program: C:\Program Files (x86)\Quicken\qw.exe. File:..\..\shared\fileio\Entry32.cpp. Line 142. Expression: ff-
 >n7FileSizeHigh==0 ...

 

Solution

 To resolve this error, you will need to install the new Online backup application below.

  1.  Right-click on the OnlineBackup icon from the Task Bar, and choose About...

    OnlineBackup Task1

     
  2. In the window that appears, copy down your Account ID (You will need this to reinstall the software).

    OnlineBackup Task2

     
  3. Download the new Online Backup software here
  4. Uninstall the currently installed application using Add/Remove Programs.
  5. Reboot your computer
  6. Double-Click the Onlinebackup.exe file you downloaded in step 3 to begin the installation
  7. When prompted enter your account ID and password.
  8. You can now use the online backup service in Quicken


 

 

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