How To Provide Additional Authentication Requested By a Financial Institution

Your participating financial institution may request additional identity verification when you go online to update your transactions and balances in Quicken. The lock icon indicates that your data is securely stored and sent to your financial institution.

Fill in the requested information (the type of information you need to provide) will differ depending on your financial institution.

• Why am I being asked for this information?

  As a defense against phishing attacks and other online scams, the Federal Financial Institutions Examination Council (FFIEC) has released new guidelines that require financial institutions to strengthen their customer authentication measures for Internet banking transactions by the end of 2006. As a result, financial institutions require identity verification beyond a customer ID and password when customers request online account access. This additional information is sometimes called multi factor authentication.

  When you go online to update your transactions and balances in Quicken, your participating financial institution may request similar identity verification. When you use Express Online Setup to add your accounts, Quicken can store the verification information for you to make the download experience more convenient.

  For security purposes, financial institutions change the type of authentication they request from time to time (for example, a bank might request you to enter your postal code instead of the year in which you were born). When these changes occur, Quicken prompts you to enter the new information.