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Quicken Discontinuation Policy

Updated: 4/22/2015 | Article ID: GEN82218

Quicken products contain online services which include: downloading your transactions and balances from your bank; downloading stock quotes and news headlines; updating portfolio information; online bill pay; and live support.  We do our best to let you know in advance when these services are no longer available for your version, including on product packaging, mail or e-mail notifications, in-product notifications and on our website.

If you are currently using an older version of Quicken and do not need live support or services, your product will continue to work -- no upgrade necessary.  In order to enjoy the full power of Quicken and maintain uninterrupted access to your services, you will need to upgrade to a current version of Quicken. Also note that we do not provide any software updates or patches, including security patches, to discontinued products.

    Quicken 2012, Quicken Mac 2005,
    Quicken Essentials for Mac
    April 30, 2015
    Quicken 2013 April 30, 2016   
    Quicken 2014 April 30, 2017
    Quicken 2015 Windows and Mac April 30, 2018

Commonly Asked Questions

What will happen to my existing data when I upgrade?

Your data will migrate from your current version to the newer version. It is a fast and easy process that happens as soon as you open your old data file in the new version of Quicken.

Why upgrade now?

To stay current with changing technology and security measures at banks and other financial institutions, we continuously update Quicken connected services and support. To avoid disruption to any connected services you may be using, you’ll need to upgrade to a newer version of Quicken.

When you upgrade to a newer version you also get the added benefit of all the latest product improvements.

Why did I receive the Quicken Service Discontinuation notice?

We sent you the notice to let you know your access to online services and live technical support through your copy of Quicken will be discontinued. If, however, you do not need online services or live technical support your current copy of Quicken will continue to work.

What Quicken services will be discontinued?

The following services will be discontinued:

  • Online bill pay
  • Downloading financial data from your bank, credit union, credit card, brokerage, 401(k) or mutual fund accounts
  • Downloading stock quotes, news headlines and other financial information into Quicken
  • Uploading portfolio information from Quicken to Quicken.com
  • Live Support
  • Software patches and updates

What if I do not upgrade before the service discontinuation date?

Listed above are the version years and the corresponding service discontinuation dates when your online services will no longer work.  When you upgrade to a newer version, your services will be fully reinstated. While you can upgrade after the discontinuation date, in order to get the most benefit from Quicken products it is best to upgrade to the latest release as soon as possible.

If you do not need access to live technical support or online services, you can continue to use your existing version of Quicken.

What are my options to prevent my services from being discontinued?

The best way to ensure you get the latest product benefits and full access to online services and technical support is to upgrade to a newer version of Quicken.

I received an upgrade notice but I had already upgraded to a newer version. How does this affect me?

If you receive this notice and have already upgraded then you're good to go. We hope you continue to enjoy your latest version of Quicken.

How do I know which version of Quicken I am currently using?

  • If you use Quicken for Windows: Select the Help menu and select About Quicken.
  • If you use Quicken for Mac: Select the Quicken menu and select About Quicken for Mac.

Was my Quicken Rental Property Manager v2 discontinued?

We discontinued live technical support for Quicken Rental Property Manager v2 on April 30, 2011. Find out how to convert your existing data to Quicken Rental Property Manager.

If you do not need live technical support, your product will continue to work as it does today.

 
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