In some situations you might be requested to provide log files in order to research & resolve your issue. This article provides instructions on how to locate, gather and prepare these logs for upload the Support site or attachment to email.
Create a new folder on the Desktop
After saving the logs to this new folder, prepare the folder for attachment or upload
Before attempting to locate update, install, patch or other Quicken Windows logs, you may have to modify your Windows system "View" preference(s) before you can find those files:
Windows 7 & Vista
New to Quicken 2013, starting in R6, the Cloud Sync log has been added to the Help > Log Files menu.
From the Help menu in your Quicken file, choose Log Files:
If you're unable to open Quicken to access these logs, you can search your hard drive for them.
Note: If you are unable to browse to the Log location, a Windows Search (Start button > Search) for "QW.log" should be able to locate it.
Note: If you are unable to browse to the file location, a Windows Search (Start button > Search) for quotes.var should be able to locate it, provided you can view Hidden Files and Folders.
When Quicken crashes with an error, there should be a corresponding crash log.
If you cannot find the View Report link, you can still collect the logs by looking in the Temp folder
Note: The crash.dmp file may not have an extension attached to it.
If there is no error message (Quicken simply closes), there will be no log created to search for.
Windows 7 or Vista