In some situations you might be requested to provide log files in order to research & resolve your issue. This article provides instructions on how to locate, gather and prepare these logs for upload the Support site or attachment to email.
Before attempting to locate update, install, patch or other Quicken Windows logs, you may have to modify your Windows system "View" preference(s) before you can find those files:
Windows 7 & Vista
Create a new folder on the Desktop
After saving the logs to this new folder, prepare the folder for attachment or upload
New to Quicken Windows, starting in 2013 R6, the Cloud Sync log has been added to the Help > Log Files menu.
From the Help menu in your Quicken file, choose Log Files:
If you're unable to open Quicken to access these logs, you can search your hard drive for them.
Note: If you are unable to browse to the Log location, a Windows Search (Start button > Search) for "QW.log" should be able to locate it.
Note: If you are unable to browse to the file location, a Windows Search (Start button > Search) for quotes.var should be able to locate it, provided you can view Hidden Files and Folders.