How To Locate Log Files For Quicken Windows

See How To Access Online Banking Log Files in Quicken For Windows.

New to Quicken 2013, starting in R6, the Cloud Sync log has been added to the Help > Log Files menu.

From the Help menu in your Quicken file, choose Log Files:

• MSI Log = Install.log
• Setup Log = Quicken Install.log, companion to MSI Log
• BC Log = Bind Content.log, companion to MSI Log
• Update Log = Patch log that records the installation of maintenance releases

If you're unable to open Quicken to access these logs, you can search your hard drive for them.

1. Right click the Windows Start button.
2. Choose Explore.
3. Browse to the log file location(s):
   • Windows XP = C:\Documents & Settings\All Users\Application Data\Intuit\Quicken\Log
   • Windows 7 or Vista = C:\ProgramData\Intuit\Quicken\Log
4. Copy the Update.log to the folder on the desktop.
5. Double click the Installer folder.
6. Double click the folder with the date (or most recent date in the case of multiple folders).
7. Copy the Install.log to the folder on the desktop.

1. Right click the Windows Start button.
2. Choose Explore.
3. Browse to the log file location:
   • Windows XP = C:\Documents & Settings\<user name>\Application Data\Intuit\Quicken\Log
   • Windows 7 or Vista = C:\Users\<user name>\AppData\Roaming\Intuit\Quicken\Log
4. Copy the QW.log and, if available, QW2.log to the folder on the desktop.

Note: If you are unable to browse to the Log location, a Windows Search (Start button > Search) for "QW.log" should be able to locate it.

See How To Create an LBT Log.

1. Right click the Windows Start button, and then choose Explore.
2. Browse to the log file location:
   • Windows XP = C:\Documents & Settings\All Users\Application Data\Intuit\Quicken\Inet
   • Windows 7 or Vista = C:\Program Data\Intuit\Quicken\Inet
3. Open the folder that has the same name as your Quicken file OR has a string of numbers & letters.
4. Copy the runtime.dat file and paste it into the (your last name) folder on your desktop.
5. In the same location you just browsed to, open the Common folder (ex: c:\Program Data\Intuit\Quicken\Inet\Common).
6. Copy the runtime.dat file, paste it into the (your last name) folder on your desktop and rename to commonruntime.dat.

1. Right click the Windows Start button, and then choose Explore
2. Browse to the log file location:
   • Windows XP = C:\Documents & Settings\All Users\Application Data\Intuit\Quicken\Inet
   • Windows 7 or Vista = C:\Program Data\Intuit\Quicken\Inet
3. Open the folder that has the same name as your Quicken file OR has a string of numbers & letters.
4. Copy the quotes.var file and paste it into the (your last name) folder on your desktop.

Note: If you are unable to browse to the file location, a Windows Search (Start button > Search) for quotes.var should be able to locate it, provided you can view Hidden Files and Folders.

When Quicken crashes with an error, there should be a corresponding crash log.

1. Recreate the crash.
2. With the crash error message still on the screen, click View Report.
3. Click on the first Crash report and choose File > Save As to save the report to the folder on your desktop.
4. Repeat for the second Crash report.

If you cannot find the View Report link, you can still collect the logs by looking in the Temp folder

1. With the crash error still on the screen, go to Start, choose Run or use the search box at the bottom of your Start Menu.
2. Type in %Temp% and click OK.
3. Copy the crash.dmp and crash.xml files to the folder on the desktop.

Note: The crash.dmp file may not have an extension attached to it.

If there is no error message (Quicken simply closes), there will be no log created to search for.

Windows XP

• Start  >  Control Panel  >  Performance & Maintenance  >  Administrative Tools  >  Computer Management  >  Event Viewer

Windows 7 or Vista

• Start  >  Control Panel  >  System & Security  >  View Event Logs (displayed under the Administrative Tools green header)

1. Select Windows Logs in the console tree.
2. Right-click Application and then choose Save All Events As….
3. Select the [your name] folder on the Desktop as the location.
4. Enter your last name in the File Name field.
5. Click Save.