The time it takes to receive a refund varies based on the type of product you are returning. Quicken has a 60-day satisfaction guarantee period, Intuit cannot guarantee that the product refund will be honored 60 day after the purchase date.
View the refund process.
Please refer to the following chart for your particular situation:
| How you paid for Quicken | Physical Product (CDs or other hard copy) | Non-Physical product (downloads, services, unlocks) |
| Debit/Credit Card | Refunds are typically applied to your debit or credit card within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse. | Refunds typically are applied to your debit/credit card within 2 - 3 days; however, depending on your financial institution's process, this could take up to 10 days. Please contact us if you have not received your refund after 10 days. |
| Check | Refund checks are typically mailed within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary. | Intuit does not accept checks as a form of payment for downloaded product purchases directly through Intuit. If a download purchase was made through a third party company (such as Amazon.com) using a check as a form of payment, then the same guidelines and refund times would be followed for all third party purchases, with a quoted refund time of 3-4 weeks via paper check, after receiving proof of purchase. |
| Cash | Intuit does not issue cash refunds. If you paid with cash, refund checks are typically mailed within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary. | N/A |
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