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How do I receive a refund for my Quicken software?

Updated: 8/21/2013 | Article ID: GEN81964

Learn about Quicken's refund process and how it varies based on which method you used to purchase the software.

Quicken has a 60-day satisfaction guarantee period.  If you purchased Quicken outside that 60-day period, we can't guarantee a product refund.

View the refund process.

How will I receive my refund?

I paid for Quicken using a credit or debit card

. . .and received a physical product (CD)

If you paid for Quicken using a debit or credit card, Intuit will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse.

. . .and received a non-physical product (download or product unlock)

If you paid for Quicken using a debit or credit card, Intuit will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 2 - 3 days. Depending on your financial institution's process, this could take up to 10 days. Please contact us if you have not received your refund after 10 days.

I paid for Quicken with a check

If you paid by writing a check, Intuit will refund your money by check, which is typically mailed within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary.

I paid for Quicken with cash

If you paid with cash, Intuit will refund your money by check, which is typically mailed within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary. 

 
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