When you purchase a Quicken product, the ability to use online services like downloading your transactions and balances, online bill pay, and live support are only available for the current version and the two prior year versions.
As a Quicken for Windows customer using the 2009 product, your online services will expire April 27th 2012. You can continue to use your Quicken product, however you won’t be able to continue using online services and live support. For questions regarding the Quicken Discontinuation Policy, read below in our Most Commonly Asked Questions section below.
We do our best to provide you with advance notice of these changes in a variety of ways, including mail or e-mail notifications, in-product notifications and on our website.
If you are currently using an older version of Quicken and do not need live support or services, your product will continue to work. In order to enjoy the full power of Quicken and maintain uninterrupted access to your services, you will need to upgrade to a current version of Quicken.
Q: What will happen to my existing data when I upgrade to Quicken 2012 for Windows?
We do the work for you and move your data to the newer version of Quicken (in techie terms, it's called conversion and it makes your data compatible with the newer program's data standards). We guide you step by step through the easy upgrade process. top
By upgrading to the current version of Quicken, you can continue to take hold of your financial freedom and gain the most benefit Quicken products have to offer. Just take a look at the list of product enhancements in Quicken 2012 for Windows. top
Q. Why did I receive the Quicken Service Discontinuation notice?
We sent you the notice to let you know your access to online services and live technical support through your copy of Quicken 2008 for Windows will be discontinued. As of April 27, 2011 online services and live technical support is no longer available for this version of Quicken. If, however, you are not subscribed to online services or do not need live technical support, your copy of Quicken 2008 will continue to work. top
Q. What Quicken 2009 services will be discontinued on April 27, 2012?
The following services to Quicken 2009 for Windows were discontinued on April 27, 2012:
Q. What if I do not upgrade before the service discontinuation date?
As of April 27, 2012, online services will no longer work for Quicken for Windows 2009. When you upgrade to a newer version, your services will be fully reinstated. While you can upgrade after the discontinuation date, in order to get the most benefit from Quicken products we would like to help you upgrade to the latest release as soon as possible.
If you do not need access to live technical support or online services, you can continue to run your existing version of Quicken. top
Q. What are my options to prevent my services from being discontinued?
The best way to ensure you get the latest product benefits and full access to technical support and online services is to upgrade to Quicken 2012. top
Q. I received this notice but I already upgraded to a later version. How does this affect me?
If you receive this notice but have already upgraded then you're okay. We hope you continue to enjoy your latest version of Quicken. top
Q: How do I know what version of Quicken I am currently using?
Q: I use a Mac. Will my version of Quicken Essentials or Quicken for Mac 2005, 2006, or 2007 be discontinued?
These products are not being discontinued at this time. top
Q: Will my Quicken Rental Property Manager v2 be discontinued?
We discontinued live technical support for Quicken Rental Property Manager v2 on April 27, 2011. Find out how to convert your existing data to Quicken Rental Property Manager 2012.
If you do not need live technical support, your product will continue to work as it does today.
As of April 27, 2012, in accordance with the Quicken discontinuation policy, online services1 and live technical support will no longer be available for Quicken 2009 for Windows users.
These services include online bill pay; downloading financial data from your bank, credit union, credit card, brokerage, 401(k), or mutual fund accounts; downloading stock quotes, news headlines, and other financial information into Quicken; and uploading portfolio information from Quicken to Quicken.com.
Here are the dates older versions of Quicken were retired:
For information on new products and discounts, visit Quicken.
1Online services require Internet access, vary by participating financial institutions, and may be subject to additional terms, conditions, and fees.
Terms, conditions, features, service options, and pricing for support and optional services subject to change.
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