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Troubleshoot Printing Problems

Updated: 5/03/2012 | Article ID: GEN82407

If nothing prints from Quicken:

  1. Ensure that your printer is online and all cables are securely attached.
  2. If your printer is on a network, ensure that your network allows you permission to access the printer.
  3. If you are printing to paper, ensure that the Quicken PDF Printer is not selected.
  4. If you have more than one printer:

    1. Ensure that you have selected the correct printer in Quicken. (Select the Quicken File menu, select Printer Setup, and select the item you want to print. Be sure the correct printer shown in the Printer field. For example, if you are printing a report, select File > Printer Setup > For Reports/Graphs.)
    2. Try making another printer the default printer.
      • Microsoft Windows 7 / Vista:
        1. Click the Microsoft Windows Vista logo (Start button) and select Control Panel.
        2. Under Hardware and Sound, click Printer.
        3. Select the printer and click the Set as default command button.
      • Microsoft Windows XP:
        1. Click the Microsoft Windows Start button and select Printers and Faxes.
        2. Right-click a printer and select Set as Default Printer.
    3. Try printing from WordPad or Notepad to be sure Windows is communicating with your printer.
      1. Click the Microsoft Windows Start button, select All Programs or Programs, select Accessories and select WordPad or Notepad.
      2. Enter some text.
      3. Select the File menu and select Print.
        • If your file does not print from WordPad or Notepad, it probably means that Windows is not communicating with the printer. Check your Windows printer settings.
        • If your file does print from WordPad or Notepad, try reinstalling the printer or printer driver.

Additional help is also available on the Web at Quicken Help & Support.

 
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