Printing issues in Quicken can usually be resolved by verifying printer settings, installing Quicken printing components, or using a printer emulation. However, if there is a conflict between the Quicken printing components and another printer driver on your computer, it may be necessary to reinstall Quicken and all the printer drivers.
Before trying to resolve your issue:
If you are using Quicken 2011 or newer, follow these five steps below. If you are using a version of Quicken prior to 2011 proceed to the next set of instructions.
If you still cannot print, continue with the information below.
The simplest way to install Quicken printing components is to reinstall Quicken. Information about reinstalling Quicken is available on the support site.
If you are comfortable using Microsoft Windows Explorer, install the necessary printing components without reinstalling Quicken:
Note: The wpr.dat file contains your printer setup information for Quicken. Renaming this file will erase your printer settings. If you have customized fonts or other printing options you will need to configure Quicken again (see "Verifying printer settings " above).
If there is a conflict between the Quicken printing components and another printer driver on your computer, reinstalling Quicken and all printer drivers normally resolves the conflict.
To resolve this issue, uninstall Quicken, uninstall the printer drivers, reinstall Quicken, and reinstall the printer drivers.
Printer emulation means installing a different printer driver other than the one designed for your printer. For example, if you are using an HP Deskjet 5650 and are having issues printing, Intuit recommends that you install the HP Deskjet driver. The HP Deskjet driver is used to emulate the HP Deskjet 5650 driver. Selecting the best driver to emulate your printer driver often results in trying different printer drivers.
It is important to remember that emulating will not change how the printer works with other programs. It will only affect printing within Quicken. To add a printer driver:
There are some emulations that work well regardless of the manufacturer, type or series of the printer. When emulating your printer, Intuit recommends trying the HP Deskjet 600 or HP Laser Jet Series II drivers. These drivers work for a wide array of printers. If neither of these emulations solves the issue, review the guidelines in the next section to help you choose the emulation to use.
Guidelines to help you choose the emulation to use
In order to select the most likely emulation to use, an understanding of how printer drivers are named is helpful. Printer drivers typically have three components to their name: the manufacturer, the printer type, and the printer series. You can use these components to identify which drivers are likely to work as an emulation.
This is the company that makes your printer such as Hewlett-Packard (HP), Epson, Brother, Lexmark, Canon, etc. You should use an emulation from the same manufacturer. For example, if you have an HP printer, use an HP emulation. Installing a Canon emulation for an Epson printer is not likely to work.
The printer type identifies the type of printer you have such as an ink jet, laser jet, dot matrix, or multi-function printer. You should use an emulation for the same type of printer you have. For example, if you have an ink jet printer, use an ink jet emulation. Installing a dot matrix emulation for a laser jet printer is not likely to work. Each manufacturer uses different terminology to identify the printer type. If you cannot tell the type of printer from the driver name, use one that has a similar naming convention as your current printer. For example, if you have a Canon Bubble Jet printer, use a Canon Bubble Jet emulation.
The series is the model number of your printer. For example, if you have an HP Deskjet 5650, that printer belongs to the 5600 series of printers. When selecting an emulation you should always select an emulation that has a lower series number or no series number association. For example, if you have an HP Deskjet 5650, select either an emulation from the Deskjet 5500 series or lower or the regular HP Deskjet with no series number.