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Unable To Print From Quicken

Updated: 12/07/2012 | Article ID: GEN82237

Printing issues in Quicken can usually be resolved by verifying printer settings, installing Quicken printing components, or using a printer emulation. However, if there is a conflict between the Quicken printing components and another printer driver on your computer, it may be necessary to reinstall Quicken and all the printer drivers.

Before trying to resolve your issue:

  1. Verify that your printer will print from other programs.
    1. Can you print from Notepad (to confirm report printing ability)?
    2. Can you print from Paint (to confirm check printing ability)?
    3. Microsoft Office applications use their own drivers and is not a good test for Quicken or system printing
  2. If you are using a network printer, connect the printer locally. Connecting the printer locally eliminates any network issues that may be present. 

If you are using Quicken 2011 or newer, follow these five steps below. If you are using a version of Quicken prior to 2011 proceed to the next set of instructions.

  1. Update to the latest release.
  2. Choose File menu > File Operations > Validate and Repair.
  3. Check the options to Validate File and Reset all Quicken printer settings.
  4. Click OK.
  5. See if you can print.

If you still cannot print, continue with the information below.

Verify your printer settings

  1. In Quicken, select the File menu and select Printer Setup > For checks, reports or Invoices. If the printer setup window does not open, information to resolve this issue is available on our support site.
  2. Verify that the correct printer is selected.
  3. Make any necessary changes and click OK.
  4. Attempt to print. If you cannot print, proceed to the next step.
  5. Click the Microsoft® Windows® Start button and select Settings > Printers and Faxes.
  6. Right-click the printer selected in the Printer Setup dialog and select Properties.
  7. In the Properties window for your printer, look for a setting to print directly to printer or spool documents. The exact location of this setting varies by printer model and manufacturer.
  8. Select the option that is not currently selected. For example, if your printer is currently set to "Spool documents," select Print directly to printer.
  9. Click OK or Save to save your changes.
  10. Attempt to print.

Install Quicken printing components

The simplest way to install Quicken printing components is to reinstall Quicken. Information about reinstalling Quicken is available on the support site.

If you are comfortable using Microsoft Windows Explorer, install the necessary printing components without reinstalling Quicken:

  1. Log in to your computer as Administrator. If you are unable to log in to your computer as an Administrator, contact your system administrator for assistance.
  2. In Microsoft Windows Explorer, locate the Quicken program folder on your computer and open the PDFdrv folder. By default, the Quicken folder is installed in C:\Program Files\Quicken\.
  3. Double-click the install.exe file.
  4. In the Amyuni Document Converter window, verify whether the printer was installed.
    1. If the printer was installed, continue with step 10.
    2. If the printer was not installed and you receive error code 126 or 1797, continue with step 5.
  5. In Windows Explorer, locate the C:\Windows\System32\wbem folder. If this folder is empty, download the framedyn.dll file to this folder.
  6. Select the framedyn.dll file.
  7. Select the Edit menu and select Copy.
  8. Open the C:\Windows\System32 folder.
  9. Select Edit > Paste to copy the framedyn.dll file in to the System32 folder.
  10. In Windows Explorer, locate the C:\Program Files\Quicken\PDFdrv folder.
  11. Double-click the restorePDFdrv.bat file.
  12. Open Quicken and try to print.
  13. If you still cannot print, continue with "Using a printer emulation."

Replace the WPR.Dat file

  1. Close Quicken.
  2. Rename the WPR.DAT file:
    • Windows XP
      1. Right-click the Windows Start button, and select Explore.
      2. From the Tools menu, select Folder Options.
      3. Click the View tab and select Show hidden files and folders.
      4. Click OK.
      5. Go into My Computer. Double-click Local Disk (C:) > Documents and Settings > [your user] > Application Data > Intuit > Quicken > Config.
      6. Right-click on Wpr.dat, and select Rename.
      7. Rename the file's extension from .dat to .old.
    • Windows 7 or Vista
      1. Right-click the Windows Start button, and select Explore.
      2. Select the Organize menu, and select Folder and Search Options.
      3. Click the View tab and select Show hidden files and folders.
      4. Click OK.
      5. Double-click Local Disk (C:) > ProgramData> Intuit> Quicken> Config.
      6. Right-click on Wpr.dat, and select Rename.
      7. Rename the file's extension from .dat to .old
      8. Reopen Quicken.
      9. Go into My Computer.  Double-click Local Disk (C:) > Users > [username] > AppData > Roaming > Intuit > Quicken > Config.
      10. Right-click on Wpr.dat, and select Rename.
      11. Rename the file's extension from .dat to .old.
      12. Open Quicken, and print.

      Note: The wpr.dat file contains your printer setup information for Quicken. Renaming this file will erase your printer settings. If you have customized fonts or other printing options you will need to configure Quicken again (see "Verifying printer settings " above).

Reinstall Quicken and all printer drivers

If there is a conflict between the Quicken printing components and another printer driver on your computer, reinstalling Quicken and all printer drivers normally resolves the conflict.

To resolve this issue, uninstall Quicken, uninstall the printer drivers, reinstall Quicken, and reinstall the printer drivers.

  1. To uninstall Quicken using Microsoft® Windows® 7, XP, or Vista 32-bit or 64-bit (consult the manufacturer's instructions for other operating systems if you need additional assistance):
    1. Close Quicken.
    2. Click the Microsoft Windows Start button and select Control Panel > Add or Remove Programs.
    3. Select Quicken from the list and click Remove.
  2. To uninstall printers using Windows 7, XP, or Vista 32-bit or 64-bit (consult the manufacturer's instructions for other operating systems if you need additional assistance):
    1. Turn off all printers connected to the computer.
    2. Click the Start button and select Control Panel > Printers and Faxes.
    3. Right-click the first printer in the list and select Delete. Click Yes to the confirmation dialog. Make a note of which printer drivers are removed so you can install them again later.
    4. Repeat step 2.c until all printers have been removed. Remove all printers listed, even if they are other printing programs and not physical printers.
    5. Restart the computer.
  3. To install Quicken, see the following information about installing Quicken.
  4. To install the printer drivers using Windows XP (consult the manufacturer's instructions for other operating systems if you need additional assistance):
    1. Turn on your printer:
      1. If Windows detects your printer, follow the on-screen prompts for installation.
      2. If Windows does not detect your printer, continue.
    2. Click the Start button and select Settings > Printers and Faxes.
    3. Select Add a Printer and follow the on-screen prompts to install your printer.

Use a printer emulation

Printer emulation means installing a different printer driver other than the one designed for your printer. For example, if you are using an HP Deskjet 5650 and are having issues printing, Intuit recommends that you install the HP Deskjet driver. The HP Deskjet driver is used to emulate the HP Deskjet 5650 driver. Selecting the best driver to emulate your printer driver often results in trying different printer drivers.

  • It is important to remember that emulating will not change how the printer works with other programs. It will only affect printing within Quicken. To add a printer driver:

    1. Click the Microsoft Windows Start button and select Printers and Faxes.
    2. Select Add a Printer.
    3. Follow the on-screen prompts to add a new printer:
      1. Select local printer and clear the Plug and Play check box.
      2. Accept the default port to use. Do not change the port that is selected.
      3. Select your manufacturer and driver you want to install. Review the Guidelines to help you choose the emulation to use below. Name the printer "Quicken Printer."
      4. Do not set the emulation as the default printer.
      5. Complete the Add a Printer dialog and print a test page. If the test page does not print, repeat steps 1 through 3 and select a different driver until the test page prints correctly.
    4. Select the Quicken File menu and select Printer Setup > For checks, reports or Invoices.
    5. Select the printer emulation installed in step 3 and click OK.
    6. Attempt to print.

There are some emulations that work well regardless of the manufacturer, type or series of the printer. When emulating your printer, Intuit recommends trying the HP Deskjet 600 or HP Laser Jet Series II drivers. These drivers work for a wide array of printers. If neither of these emulations solves the issue, review the guidelines in the next section to help you choose the emulation to use.

Guidelines to help you choose the emulation to use

In order to select the most likely emulation to use, an understanding of how printer drivers are named is helpful. Printer drivers typically have three components to their name: the manufacturer, the printer type, and the printer series. You can use these components to identify which drivers are likely to work as an emulation.

Manufacturer

This is the company that makes your printer such as Hewlett-Packard (HP), Epson, Brother, Lexmark, Canon, etc. You should use an emulation from the same manufacturer. For example, if you have an HP printer, use an HP emulation. Installing a Canon emulation for an Epson printer is not likely to work.

Printer type

The printer type identifies the type of printer you have such as an ink jet, laser jet, dot matrix, or multi-function printer. You should use an emulation for the same type of printer you have. For example, if you have an ink jet printer, use an ink jet emulation. Installing a dot matrix emulation for a laser jet printer is not likely to work. Each manufacturer uses different terminology to identify the printer type. If you cannot tell the type of printer from the driver name, use one that has a similar naming convention as your current printer. For example, if you have a Canon Bubble Jet printer, use a Canon Bubble Jet emulation.

Printer series

The series is the model number of your printer. For example, if you have an HP Deskjet 5650, that printer belongs to the 5600 series of printers. When selecting an emulation you should always select an emulation that has a lower series number or no series number association. For example, if you have an HP Deskjet 5650, select either an emulation from the Deskjet 5500 series or lower or the regular HP Deskjet with no series number.

 
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