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Message: Unable to verify active printer at the system level

Updated: 5/07/2012 | Article ID: GEN82244

Overview

You may receive a message that your computer cannot verify your printer in Quicken.

Cause

This error may occur if you have an excessive number of printers installed on your computer or Quicken has incorrect information about your printer. The following information shows you how to correct this error.  This error can also occur of you are running Quicken as Administrator.

Solution

If you are running Quicken as administrator, close Quicken, run Quicken normally, then attempt to print again.  If you don't know whether or not you are running Quicken as administrator, you probably aren't, but restart Quicken and attempt to print again anyway. 

Before performing the steps below, make sure you have the latest release before trying the steps listed below.

  1. From the Windows taskbar, choose Start menu > Printers and Faxes.
  2. Right-click one of the printers you no longer need, and then select Delete.
  3. Click OK or Yes to the confirmation prompt.
  4. Repeat steps 3 and 4 to remove all printers you no longer use.

If you still cannot print, Quicken may have incorrect information about your printer. We'll need to find a file on your computer called wpr.dat and rename it. When it is renamed, Quicken cannot find the file and recreates a new one, pulling in information on your active printer.

  1. Close Quicken.
  2. Rename the wpr.dat file:
    • Windows XP
      • Right-click the Windows Start button, and select Explore.
      • From the Tools menu select Folder Options.
      • Click the View tab and select Show hidden files and folders (located under Files and Folders > Hidden Files and folders.
      • Click OK.
      • Double-click Local Disk (C:) > Documents and Settings > All Users > Application Data > Intuit > Quicken > Config.
      • Right-click on wpr.dat and select Delete.
      • Reopen Quicken.
    • Windows 7 or Vista
      • Right-click the Windows Start button, and select Explore.
      • Select the Organize menu, and select Folder and Search Options.
      • Click the View tab and select Show hidden files and folders (located under Files and Folders > Hidden Files and folders.
      • Click OK.
      • Navigate to:
        • Windows 7: Local Disk (C:) > Users > Appdata >Roaming > Intuit > Quicken > Config
        • Windows Vista: Local Disk (C:) > Program Data > Intuit > Quicken > Config.
      • Right-click on wpr.dat and select Delete.
      • Reopen Quicken.

Note: The wpr.dat file contains your printer setup information for Quicken. If you have customized fonts or other printing options you will need to configure Quicken again.

 
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