Sending a Screenshot to Quicken Support

A screenshot is an image taken by your computer (or third-party software) to visually record your screen.  While working in Quicken, you may come across an error message or display issue or something of the like that would be best described visually.  Once you capture the screen image, you can easily send it to Quicken customer service to help troubleshoot your situation.

1. Press ALT+Print Screen (PrtSc).
2. Click the Windows Start button and select Programs (or All Programs) > Accessories > Paint.
3. When Paint opens, select the Edit menu and select Paste.
4. Select the File menu and select Save.
5. Save the screenshot to your hard drive.

1. Press Command+Shift+4.
2. Click and drag the cursor around the area you want to capture.
3. When you release the mouse button, a file will be saved on your desktop.

1. On the Quicken Support Web site, click the E-mail or Contact Us Now link.
2. Complete all required Email fields with information about your version of Quicken and your issue.
3. In the Attach section, click Browse.
4. Navigate to the screenshot you saved and click Open (Choose File and then Choose in Safari for Mac). 
5. Click Send Message.