Quicken Support may request an LBT Log when troubleshooting issues with One Step Update. This article should only be used on the advice of Quicken Support or as requested by another Support Article (FAQ).
Copy the Log folder to a <your name> folder created on your Desktop for collecting logs
Right click that folder and choose Send To... > Compressed (zipped) Folders
Intuit Email servers will strip the attachments of the TMP folders if you don't password protect (encrypt) the Zipped folder after creating it. If you're uploading the zipped folder to our website, rather than attaching to email, it's not necessary to password/encrypt the zip.
IMPORTANT: After collecting the LBTLog, go back to the Quicken.ini and delete the lbtlog=1 line you created to stop the logging on your system. While this logging will do no harm to your system, it will unnecessarily take up disk space and will continue to grow as you use Quicken if not disabled.
Share advice with other Quicken customers about using our products and managing your finances.