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How To Create an LBT Log

Updated: 10/05/2012 | Article ID: GEN82740

Quicken Support may request an LBT Log when troubleshooting issues with One Step Update.  This article should only be used on the advice of Quicken Support or as requested by another Support Article (FAQ).

To create the lbtlog:

  1. Confirm that Windows is viewing Hidden Files & Folders
    • Windows 7 / Vista: Select Computer from the start button, Organize>Folder and Search Options>View and select Show Hidden Files & Folders
    • Windows XP: Double-click My Computer, Tools>Folder Options>View and select Show Hidden Files & Folders
  2. Open the Quicken.ini file
    • Windows 7 / Vista C:\ProgramData\Intuit\Quicken\Config\Quicken.ini
    • Windows XP: C:\Documents and Settings\All Users\Application Data\Intuit\Quicken\Config
  3. Locate the [Internet] section and add an empty line (hit enter) directly under [internet]
  4. Type lbtlog=1 in that empty line
  5. File>Save to save the changes
  6. Complete the One Step Update in Quicken
  7. Find the LBTLog.txt
    • XP - C:\Documents and Settings\"username"\Application Data\Intuit\Quicken\Log
    • Vista/7 - C:\Users\"username"\AppData\Roaming\Intuit\Quicken\Log
  8. Copy the Log folder to a <your name> folder created on your Desktop for collecting logs
  9. Right click that folder and choose Send To... > Compressed (zipped) Folders
  • Intuit Email servers will strip the attachments of the TMP folders if you don't password protect (encrypt) the Zipped folder after creating it. If you're uploading the zipped folder to our website, rather than attaching to email, it's not necessary to password/encrypt the zip.
IMPORTANT: After collecting the LBTLog, go back to the Quicken.ini and delete the lbtlog=1 line you created to stop the logging on your system.  While this logging will do no harm to your system, it will unnecessarily take up disk space and will continue to grow as you use Quicken if not disabled.
 

 

 
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