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Error 1312: "Cannot create the directory. A file with this name already exists...."

Updated: 6/05/2012 | Article ID: GEN82696

When trying to install Quicken, the following error occurs:

Error 1312. Cannot create the directory . A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.

Important: Do not close the error message.

To resolve this issue:

  1. Set your Microsoft Windows view to display hidden files and folders:
    • Microsoft Windows 7 or Vista
      1. Click the Windows Vista logo (Start button) and select Control Panel.
      2. Click Appearance and Personalization.
      3. Under Folder Options, click Show hidden files and folders. The Folder options window opens with the View tab selected.
      4. Select the Show hidden files and folders option.
      5. Click Apply, and then click OK
      6. Close the Control Panel.
    • Microsoft Windows XP
      1. Click the Windows Start button and select Control Panel.
      2.  Double-click Folder Options.
      3. Click the View tab.
      4. Under Hidden files and folders, select the Show hidden files and folders option.
      5. When the confirmation message appears, click Yes.
      6. Click Apply, and then click OK.
      7. Close the Control Panel.
  2. Find the folder named in the error message:
    • Microsoft Windows 7 or Vista: Click the Windows Vista logo (Start button), enter the folder name given in the error message in the Search box, and press Enter.
    • Microsoft Windows XP: Click the Windows Start button and select Search. Enter the folder name given in the error message and press Enter.
  3. In the search results, right-click the folder and select Rename
  4. Rename the folder .old.
  5. In the error message dialog box, click Retry. The installation process resumes.

Information used in this article comes from the Microsoft Article 324845.

 
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