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Canceling a Payment in Quicken Bill Pay

Updated: 8/15/2011 | Article ID: GEN82659

The following options can be used for canceling  payments in Quicken:

Canceling a payment using Quicken

Please follow the steps below to cancel a payment while its status is either Not Sent or is Sent if it is not within four days of the scheduled payment date:

  1. Select the Online menu, and select  Payments.
  2. Select Payment Log.
  3. Select the payment you want to cancel, and then click Cancel Payment.

Canceling a payment through the Quick Bill Pay Web site

It is possible to cancel a bill payment while its status is scheduled. After a bill payment's status is In Process or Processed, it is no longer possible to cancel or change the payment. To cancel a payment, please follow these steps:

  1. Log on to the Quicken Bill Pay Web site, and then click the Payment Activity tab.
  2. Locate the payment you want to cancel.
  3. Click Stop, and then follow the onscreen instructions.

It is possible to cancel an e-mail payment while its status is Unclaimed. After an e-mail payment's status is In Process or Processed, it is no longer possible to cancel or change the payment.

Cancel e-mail payments on the Payment Activity - E-mail Payments page.

Note: If you are a Quicken Bill Pay customer receiving the following message, and you do not have any outstanding payments that need to be sent, contact technical support for further assistance.

"You have outstanding payments or transactions that have not been sent. You must first send or delete them before you can disable this account."
 
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