How To Access Online Banking Log Files in Quicken For Windows

To assist with troubleshooting, Quicken keeps separate log files of your online activity. You'll find information about your most recent online activity at the bottom of the files. The two primary log files are:

1. CONNLOG: Contains a history of the connections you make to servers.
2. ConnOLD: Contains older connections than the Connlog, which rolls over to the OLD log when a certain amount of log data is reached.
3. OFXLOG: Contains more detailed information than CONNLOG, including transactions and other account information you download into Quicken.
4. OFX Log (Old): Contains older download data than the Current OFX Log.  NOTE: the OFX Viewer is used to capture both the OFX Current and Old logs by using the View drop down-menu at the bottom of the Viewer.  Each log, current and Old, need to be saved individually, with OLD being added to the Save As file name when you save the log.

Quicken Support may request these log files when troubleshooting Online Banking error messages or missing transactions.

To make it easier for you to send these logs, we recommend that you create a new folder on your desktop called (your last name) Logs and save the log files there when following the steps below.

After all 4 logs have been saved, you can then right-click that Logs folder and choose Send To...Compressed (zipped) Folder. This will allow you to Attach the logs all at once, without requiring multiple attachments.

For Quicken 2011 and newer

Connlog:

1. In your Quicken, go to Help menu then select Log files.
2. Now in the Troubleshooting section click on Connlog.
3. The file will open in Notepad. Save a copy of this file on your Desktop by selecting File menu > Save As.

OFX log:

1. In Quicken, go to Help then select Log files.
2. Now in the Troubleshooting section click on OFXlog.
3. With the log file open, save a copy of this file on your Desktop by clicking Save As > Save.

For Quicken 2010

Connlog:

1. In Quicken, go to Help(menu) in the tool bar and click on Product and Customer Support.
2. Now in the Troubleshooting section click on Connlog.
3. The file will open in Notepad. Save a copy of this file on your Desktop by selecting File(menu) > Save As.

OFX log:

1. In Quicken, go to Help then select Product and Customer Support.
2. Now in the Troubleshooting section click on OFXlog.
3. Click the Save As button to save the OFX log as a text file on your Desktop.