What does this article cover?
When you download transactions from your financial institution, some or most of your cleared transactions come through, but not all. You can see transactions on your financial institutions web site, but they are not observed in Quicken. This behavior occurs over multiple downloads, for different transactions each download, and is not a "one-time event."
Note: Quicken will not download Pending transactions not yet posted by your financial institution. Some financial institutions will transmit future-dated online bill payments when you use their bill pay service. This is determined by the financial institution. For more information on this, please contact your financial institutions Online Banking support.
What are the typical reasons transactions for missing transactions?
These are one time events and can not be resolved by product updates or Quicken Support. You will need to enter the missing transactions manually.
If you are missing transactions older than 90 days you must enter them manually.
It's important to understand your bank provides updated information for Quicken once a day, at the very most. Transactions made today will not show up in Quicken until the next day. Also, some banks only allow downloads to Quicken at the time your statement is ready. That is, transactions that are after your last full statement, can not download into Quicken.
Want to test this?
If you do not have the ability to specify dates and can only download by monthly statements, then your bank will only allow you to download transactions that are part of the statement. If this is the case, please download the transactions once they are grouped by statements.
Make sure you are on the latest release of Quicken.
If you were not on the latest release (that is, if you downloaded an update), check your register for cleared transactions. If they are still not there, let's move on.
Do the following steps in order
Check your Quicken Preference to ensure the transactions are not being auto-accepted into the register if you're looking for them in the Online Center. Edit > Preferences > Downloaded Transactions.
Check your Sort Order in your account. If the Sort Order was set to something other than by Date, it's possible the transactions were there but not where you thought they should be. Resetting to the default sort of Date should make it easier to see those transactions.
Make sure you're not filtering your account register, to ensure you're not missing the transactions simply because they fall outside the filter settings selected. Click the Reset button at the top of the register.
Confirm the transactions haven't been renamed unexpectedly. Adding the Downloaded Payee column to the register allows you to search by Payee in order to determine if there was a problem with Renaming/Auto-Categorization.
Look for Hidden or new/unexpected account registers, to see if the transactions were added to a register other than the one you're looking for them in - Account List (Ctrl + A) and Show Hidden Accounts.
This should never be done as a first measure and, when repeated, could result in complications with your online services.
Quicken 2013 and newer: Click the Reset Account button on the Online Services tab of Edit Account from the account list.
If the above steps did not work and this is a one-time, not reoccurring issue, the best option is to manually enter your missing transactions. If the above steps did not work and this is not a one-time event, who to contact depends on how the account is connected: