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I have duplicate transactions in my account register

Updated: 12/06/2013 | Article ID: GEN86089

Each downloaded transaction is given a unique identifier called an FITID (Financial Institution Transaction Identification). This number should remain unchanged for the life of your account at your bank. If your bank makes changes to the FITID, the result is a duplicate transaction. This is one of four possible causes of duplicate transactions. Before you determine the cause and solution, add the Downloaded ID column to the register with duplicate transactions.

  1. Click on the Account Actions gear icon at the top right of the account register.
  2. Choose Register Columns... from the list.
  3. Place a checkmark next to Downloaded ID column, then click Done.

Now, determine which of the following is affecting your account.

  • Downloaded transactions appear twice, with different Downloaded ID.
    • If your bank and/or their service provider is making changes to how they present data to Quicken, there is the possibility that they may transmit the same transaction with 2 different IDs.

      This is in violation of OFX Specification, which advises that the Downloaded ID must remain static for the life of the account at the financial institution. Quicken relies on that ID to determine if the downloaded transaction is new to your file or if it has been downloaded previously.

      Solution: Contact the Online Banking Support for your bank (Tools menu > Online Center > Contact Info) to request they escalate to their OFX team or service provider in order to resolve this issue for all their Quicken customers.

      Quicken Support cannot resolve non-static IDs.  We do not have access to the financial institutions servers or the customer account data held on them.
 
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