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What if I need to delete or reset the Password Vault?

Updated: 8/13/2014 | Article ID: GEN82151

If you're getting invalid password errors when you update your accounts, the Password Vault may contain incorrect information. The best way to correct this is to recreate the Password Vault. In order to recreate the Password Vault, you need to print a record of the stored passwords, delete the Password Vault and then create it again.

Print the Password Vault
If you're not sure what your passwords are, you can print the Password Vault to see the passwords that are stored.

  1. Choose the Tools menu > Password Vault > Add or Edit Passwords and enter your Password Vault password.
  2. Click Print and enter your Password Vault password, and then click OK.
  3. Select the appropriate options in the Print dialog, and then click OK to print the Password Vault.

Delete the Password Vault

  1. Choose the Tools menu > Password Vault > Delete Vault and all Saved Passwords.
  2. Click Yes to the confirmation prompt.

Create the Password Vault

  1. Choose the Tools menu > Password Vault > Set up new Password Vault.
  2. Follow the on-screen prompts to create the Password Vault,
 
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