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Web Connect Troubleshooting

Updated: 5/02/2012 | Article ID: GEN82609

If you are using Web Connect, check the following items before taking other troubleshooting steps.

  • Verify your version of Quicken supports online banking.
  • Verify your financial institution supports Web Connect download.
  • Verify the type of file you are downloading.

Log in to your financial institution's Web site and verify that you are downloading the correct type of file. A Quicken Financial Exchange (QFX) file is created during a Web Connect download. Verify that you are not trying to import a Quicken Interchange Format (QIF) file. Support for QIF files has changed and can no longer be used to import transactions to most accounts. Please see our QIF support policy.

Empty the Temporary Internet Files folder

If your Temporary Internet Files folder is large or near its capacity, you may not be able to import a QFX file. The most common symptoms are nothing happening or a dialog flashing briefly on your screen when you click to download the QFX file.

If you use Internet Explorer 6.0 or later, the following procedure shows you how delete files from the Temporary Internet Files folder. If you need additional assistance, consult the manufacturer's instructions for your browser.

To delete temporary Internet files:

  1. Start Internet Explorer.
  2. Select the Tools menu > Internet Options.
  3. Under Temporary Internet Files, click Delete Files.
  4. When the confirmation message appears, click OK.

Be sure the QFX file association is correct

Windows uses file associations to identify which program should handle a type of file. If your file association is not correct or damaged, you might not be able to complete a Web Connect online banking session.

If you use Windows XP or later, the following procedure shows you how to reset file associations. If you use a different operating system, consult the manufacturer's instructions for your operating system.

To reset file associations:

  1. Right-click on Start, then choose Explore
  2. Select the Tools menu > Folder Options.
  3. On the Files Types tab, in the Registered file types list, select QFX Quicken QFX data.
  4. Restart Quicken.
  5. When the message about making Quicken the default Web Connect application appears, click Yes. This automatically recreates the file association.
  6. Try again to download transactions with Web Connect.

For additional troubleshooting information, see Online troubleshooting guide.

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