Most server issues are resolved within 24 hours. If you suspect that an issue with the server at your financial institution is preventing Quicken from connecting to the Internet, wait until the next day and try to connect again. If Quicken still cannot connect to the Internet, or the error persists for several days, use the following procedure to refresh the branding and profile settings, and then check the log files for more information.
If your financial institution had recent server changes, it might be necessary to update your Branding and Profile server settings in Quicken.
To assist with troubleshooting, Quicken keeps two separate log files of your online activity. You can find information about your most recent online activity at the bottom of the files.
The two primary log files are:
Depending on your Quicken version, you can access one or both of the log files by selecting the Help menu, and then selecting Product and Customer Support. The log files should be reviewed with the assistance of a support representative.
For additional troubleshooting information, see Online troubleshooting guide.