You may find that you need to re-enable online services for an account that you have deactivated in Quicken. Re-activating the account is a simple process, but you may find you encounter one or more of the conditions (below), depending on the reason for the original Deactivate and the new Reactivate.
To Reactivate Account(s) in Quicken Windows
To Reactivate Account(s) in Quicken Mac (2015 or newer)
Issues you may encounter include:
If you deactivated the account in order to change the Connection Method (example: from Direct Connect to Express Web Connect or Quicken Connect), Reactivate for the new connection method may result in re-download of the most recent 90-days of transactions (depending on the financial institution).
These duplicate transactions should Match to those that alread exist in the account register, but you should review the data after the reactivation to ensure you're not seeing duplicates in your account register.
Once a duplicaate transaction already exists in your account register, the only solution is to delete it.
Online Bill Pay Service Unavailable
If you were using your banks online bill payment service and have been told to deactivate your Direct Connect accounts, the reactivation for Express Web Connect or Quicken Connect will not offer the banks bill pay service.
If you were advised by your bank to make this change because they will no longer offer this service through Quicken, one alternative is to sign-up for Quicken Bill Pay service. Quicken Bill Pay is a stand-alone bill pay service that can be linked to an Express Web Connect or Quicken Connect activated account in a Quicken product version that supports online bill payment.
See GEN81972 for information on signing up for Quicken Bill Pay service.
If you choose to continue using your banks bill pay service, you can still make payments at the banks website and the posted payments would continue to download to Quicken via Express Web Connect or Quicken Connect update.
Unable to Activate with Different Bank Name
Sometimes the financial institution changes their name, which requires a Deactivate and Reactivate process be followed to link your existing Quicken accounts to the new name at the bank.
If you encounter a problem with the Reactivate portion of this process: