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Reactivating a Deactivated Account

Updated: 5/25/2012 | Article ID: GEN82745

Overview

You may encounter problems when trying to reactivate an account to download data. When this happens, Quicken appears as though it is going to setup, but does not complete the process.  You may see an incorrect or unexpected finacial institution name in the General tab of Edit Account Details, or you may not be able to Link to an existing account when importing QFX or activating Express Web Connect or Direct Connect.

Work-around

  1. Go to the account you are having problems reactivaving.
  2. Right click on the account name and click Edit Account.
  3. In the dialog box, remove the financial institution name and click OK.
    • NOTE: You can only perform this action if the account has been completely deactivated.  If the account name is grayed out, there is still a service activated for that account.
  4. Click click Add Account button on the Quicken account bar.
  5. Enter the name of the financial institution you would like to setup.
  6. Enter your credentials and let Quicken contact your financial institution to setup the account.
  7. Quicken displays a list of accounts. Select Existing Account instead of New
  8. Quicken displays a list of accounts you can link to. Choose the account you would like to reactivate and click Next.
  9. Quicken continues the account setup process to completion.
 
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