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Error When Using Online Services: CC-800

Updated: 1/07/2013 | Article ID: GEN83134

Overview

You may receive the following message while using online services in Quicken:

CC-800

Cause

Error CC-800 occurs when information for an account cannot be found on our servers.

Instructions

Ensure you are on the latest release of Quicken

  1. On the Quicken toolbar, click the Update button (or select Tools on the menu bar, then choose One Step Update).
  2. Click Update Now.
    • If an update to Quicken is available, Quicken displays a window that describes what's in the update, as well as brief instructions for downloading the update.
    • You'll need to exit Quicken to run the update program.
    • When you exit, all your work is saved, and you can resume working as soon as the update finishes.

Refresh your online account information

  1. From your account register:
    • In Quicken 2013: Select the Actions gear icon at the very top of your register (Ctrl + Shift + N)
    • In Quicken 2012 and older: click on Account Actions
  2. Then select Update Now.
  3. Follow the on-screen instructions to complete the update.
  4. Repeat these steps for each financial institution experiencing this error.

Try again.

If the problem persists...

  1. Open your Account List (Ctrl + A), make sure to Show Hidden Accounts, and look for a hidden account that is still activated for online services with this financial institution. If any are found, deactivate them and try your Refresh again.
  2. Look for identical copies of this data file on your computer. This can be done on your computer by first selecting your Start button (If the File > File Operations > Copy process was ever used to resolve a data issue OR to use in place of a Year End Copy, and this process was done without deactivating accounts for online banking, this can put these accounts into this error state in the copy of the file currently in use. Open those other copies and deactivate all online services for all accounts in that file and try your Refresh once again in the current copy.

Try again.

If the problem persists...

Deactivate and activate online services for the account

  1. Open the account register and accept any downloaded transactions.
  2. Choose Tools menu > Account List.
  3. Click the Edit button next to the account.
  4. In the Account Details window, click the Online Services tab.
  5. Click Remove from One Step Update, and then click Yes to deactivate online services.
  6. Click OK when prompted to confirm your choice.
  7. Back on the Online Services tab, click Activate One Step Update and follow the on-screen prompts to activate online services for this account.
  8. From your account register:
    • In Quicken 2013: Select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
    • In Quicken 2012 and older: click on Account Actions
  9. Then select Update Now.
  10. Follow the on-screen instructions to complete the update.

Note: Your financial institution cannot resolve this issue. If you need assistance, contact Quicken Support.

 
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