When using Online Services, you may receive the following message:
[Error CC-503] The login information entered in Quicken is incorrect. If you recently changed your password enter it into Quicken.
Quicken was unable to update your accounts because the login information is incorrect.
This error is typically caused by either of the following:
Before proceeding any further with this article, please follow the steps below to ensure that the correct credentials are stored.
Quicken 2012 Users: There is a current issue with Quicken 2012 that can cause bigger problems if you use the button on the One Step Update Summary to try to correct the Password. Until this issue is resolved in an upcoming patch, we strongly recommend that you use the Password Vault to store the login credentials for your Express Web Connect accounts. Also, Quicken 2012 users should not deactivate/reactivate EWC accounts in an effort to resolve this error message, as this action could lead to a different set of errors.
It's possible that you'll receive error CC-501 during the subsequent update. If you do, exit and restart Quicken, then go to the register for the account and choose Account Actions > Update Now.
We recommend using the Password Vault to prevent the CC-503 Login error from occurring again. You can choose to use the Vault, when prompted during the re-activation of your account(s).