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Error When Connecting to Bank Using One Step Update: CC-555

Updated: 10/18/2012 | Article ID: GEN82824


When you perform a One Step Update in Quicken you may receive an error CC-555 (see example below).  This error indicates there is a connection error between Quicken, and your financial institution.  You will need to use the solution below as an alternate method to download your transactions into Quicken.

 QW CC-555


Refresh your online account information

    1. From your account register:
      • In Quicken 2013: Select the Actions gear icon at the very top of your register (Ctrl + Shift + N)
      • In Quicken 2012 and older: click on Account Actions
    2. Then select Update Now.
    3. Follow the on-screen instructions to complete the update.
    4. Repeat these steps for each financial institution experiencing this error.

Activate your account using Web Connect settings in order to download your transactions into Quicken.  To do so, take a look at How to Activate a Web Connect Account on our support website.

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