If you have been directed to this article from an error message in Quicken, your online accounts are in an OL-238 status caused by an invalid connection type with your account.
Remove any special characters from your password
Your password may contain characters that Quicken does not support. If your financial institution password contains non-alphanumeric characters, such as & or < or ":
- Log in to your financial institution's website.
- Change your password for the account to remove any non-alphanumeric characters.
- In Quicken, choose Tools menu > One Step Update.
- Uncheck all options except for the financial institution that is reporting the error.
- Click the key icon to the right of the financial institution name.
- Enter your password.
- Click Update Now.
If the problem persists...
- Deactivate all accounts for the affected Financial Institution (listed in the error dialogue you received in Quicken).
- Deactivate Quicken Bill Pay from all accounts for the same Financial Institution, using the same steps above in step 1.
- Reactivate your accounts again.
- After all accounts have been activated for download, reactivate Quicken Bill Pay again.
If you have never received an OL-238 error message and you receive the EWC-DC mismatch error...
- Select the Tools menu and select Account List. The Account List window opens.
- Select the account for the affected Financial Institution (listed in the error dialogue you received in Quicken).
- Click the Edit Details button at the top of the window. The Account Details window opens.
- Click the Online Services tab, and note the connection type for this account. (For example Express Web Connect or Direct Connect)
- Repeat steps 1 - 4 for each account from the affected Financial Institution.
- If One Step Update shows the same connection type (Express Web Connect or Direct Connect) for all of the accounts for the affected Financial Institution, and you use Quicken BillPay then use solution 2. If all the accounts do not show the same connection type, are not Express Web Connect or Direct Connect, then use Solution 1.
We have found that this issue can occur if the login name/User ID (not password) for your bank account and Quicken Billpay are the same. For improved security, we recommend changing the login name for Quicken Billpay. Best security practices involves using different login names and passwords for all of your financial activity. This helps to make it more difficult for unauthorized access to all of your financial records.
Changing your Quicken Billpay login ID
- Go to www.quickenbillpay.com
- Login using your login credentials.
- Click “My Profile” at the top of the page.
- Click Change user ID link.
- Create your new user name.
Reactivating Quicken Billpay using your new login ID
- Select the Tools menu and select Account List. The Account List window opens. (You can also access this from the Setup tab > Accounts.)
- Select the account for which you want to deactivate online services, and then click Edit Details at the top of the window. The Account Details window opens.
- Click the Online Services tab.
- Click “Deactivate Online Payment” and click “Yes” to the prompt confirming.
- Click “Activate Online Payment”. Use the steps at the following link reactivate Quicken Bill Pay with the new login ID you created for Quicken Billpay.
When you reactivate Quicken Bill Pay, your payment history will be restored to your Quicken file. Please accept or delete each of these restored payments one at a time to avoid duplication in your register.