Message: "error recovery" or "Your last online session was not complete"

You receive one of the following errors:

1. When attempting to connect to your financial institution, Quicken's One-Step Update displays error recovery where you normally enter your PIN; or
2. Your last online session was not complete (or similar) appears when opening or closing Quicken.

What's going on?

Quicken has detected an online error that prevents it from receiving a response from a financial institution's server.

Although inconvenient, this ensures that one online session finishes successfully before a new online session starts and guarantees that your Quicken information agrees with that of your financial institution's. This is critical if you use online payment.

We recommend that you attempt your online session again the next business day. This is the easiest solution and will, in most cases, resolve the problem.

When you are ready to try again, reopen Quicken and then try downloading again:

1. From the Quicken Tools menu (Online menu in Quicken 2009), choose One Step Update.
2. Enter your PIN, and click Update Now.

Should this problem persist, proceed to the next solution.

Important Note to Online Payment Customers: Before proceeding, contact your financial institution to verify which online payment instructions they received. For example, if a payment was received by your bank, cancel the payment in Quicken to avoid sending it twice.

 

If the above steps do not work, override Quicken's attempt to complete the last online session due to error recovery.

Quicken for Windows

For 2010 or newer

1. Click on File on the top menu bar, then select File Operations > Validate.
2. Select your Quicken file, and then click OK.

For Quicken 2009

1. From the Quicken Tools menu (Online menu in Quicken 2009 or earlier), choose Online Center.
2. Select your Financial Institution from the drop-down list in the upper left corner.
3. Click the Update/Send button.
4. At the message Your last online session was not complete... press Ctrl+Enter on your keyboard.
5. Click OK at the message Would you like to skip re-sending of the original request?
6. Enter your PIN and download from your financial institution. If the problem persists, proceed to the next section.

Quicken for Mac

1. From the Quicken Online menu, choose Outbox.
2. Select your Financial Institution from the drop-down list in the upper left corner.
3. Click the Send Now button.
4. At the message Your last online session was not complete... press Option+Enter on your keyboard.
5. Click OK at the message Would you like to skip re-sending of the original request?
6. Enter your PIN and download from your financial institution. If the problem persists, proceed to the next section