Updating account information involves Quicken requesting information from your financial institution's server and the server responding with correct information. An OL-293 indicates Quicken did not receive the expected response from the server.
Wait and try again later
Try updating your account the next business day. If the problem persists, continue with the procedure below.
Verify your account services in Quicken
If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:
Note: Quicken Bill Pay is a 3rd party fee-for-service provided for Quicken customers. If you don't have a Quicken Bill Pay account but have activated your account in Quicken for this service, the server will not recognize the non-existent login and return this error.
Verify your password
With the convenience of the Password Vault in Quicken comes the opportunity to forget to change your password in Quicken when it has been changed at the financial institution. To update your password in Quicken:
Refresh your online account information