You may receive one of the following messages while using online services in Quicken:
An OL-297 error usually appears when your computer cannot establish an internet connection with Quicken. Some financial institutions have recently changed securtity settings on their websites in response to the Poodle threat. Ensuring you have your TLS settings enabled should resolve the OL-297 error caused by the recent changes. The OL-297 error can also be displayed due to internet settings, firewalls, router, a pop-up blocker, your Internet Service Provider (ISP), or a server outage.
What to do first:
Enable TLS 1.0 & 1.1 via Internet Settings
NOTE: The Poodle threat exploits vulnerabilities in outdated SSL 3.0 technology. Some financial instittutions are disabling connections through this protocol until additional security can be implemented.
If updating the Advanced settings does not resolve the error follow the additional steps below.
If there is more than one financial institution receiving the error it is not likely a server error. Meaning, no matter which account you attempt to update, you receive this message.
Check your system date and time settings
Incorrect system date and time settings can prevent a secure connection with your financial institution.
Restart your computer
Reconfigure your firewall
Perform general connectivity troubleshooting
Update your computer's root certificate list (a solution for Windows XP users only)
If you use Windows XP, and you've tried the solutions above and you still can't connect, you may have an outdated SSL certificate. Windows XP contains an optional system component called Update Root Certificates, which, when necessary, connects to the Microsoft Update web server and downloads certificate updates. If this component is not installed, you need to periodically update the certificate list yourself. Here's how:
Note: Please contact Microsoft customer support if you have any questions about the update program. You can also learn more by reading this Microsoft FAQ: http://support.microsoft.com/kb/931125. Look for the section titled Root Update Package (intended for Windows XP only).
If only one financial institution is receiving the error it is likely a temporary server error. Meaning, if you can receive updates from one of your financial institutions, but when you attempt to update another account, this message occurs. If this is the case, wait until the next business day and then attempt your session again.
In the mean time, make sure the settings are correct for accepting cookies. Quicken uses Internet Explorer to handle these.