Activate an Account For Online Services

To use the online financial services in the Quicken program, you need to activate your Quicken accounts using the information supplied by your financial institution. If you have not already done so, apply for online services from your financial institution, and then follow the steps below to activate your account.  You either can activate an existing account or set up a new online account.

The first time you download from your institution, the complete transaction history from their site is downloaded. The number of transactions downloaded is determined by the institution.

Note: If an OL error message occurs when activating online services in Quicken, resolve the error by using the exact OL error number to search our Support site and/or by following our Online Troubleshooting Guide.

From the Account List, click Activate Downloads and follow the steps to enable the account and do the first download. Follow these steps:

1. From the Tools menu select Account List. If you've already entered a financial institution, you can activate transaction downloads from the Account List (if supported by the Financial Institution). If not, or if the FI is not correct, follow the next step.
2. Select the account to activate, and click Edit at the top of the window.
3. In the Financial Institution field, begin typing the name of the financial institution to download from.
   Note: The names of the available financial institutions appear automatically as you type.
4. Click the Online Services tab.
5. Click Activate next to the service you want to use.
6. Follow the on-screen instructions to enter the information provided by your financial institution.  
   Note:
   • You may be offered the opportunity to activate additional accounts with your financial institution.
   • If you have more than 6 accounts with 1 financial institution, only the first 6 accounts found during the "discovery phase" will be displayed on the Select Accounts summary window.  Complete this window for the first 6 accounts, then repeat the setup process to setup the remaining number of accounts.
   • You must download transactions for Web connect accounts from the financial institution's Web site. If your financial institution requires that you use Web connect to download transactions, the Web site may open a browser window in Quicken with instructions for how to complete the activation. You'll be brought to a screen that explains Web Connect. Click Go There Now. The account is not activated until the you find the Web Connect file at the website, download it and import it into Quicken.

Once you have successfully completed this process, Activated appears in the Online Services column in the Account List window.

When the download is complete, the account history appears in your register. Accept each transaction and categorize each one appropriately. You have the option to "Accept All" if you like.

Compare the downloaded transactions with your account register. You need to match your downloaded transactions.

• If the selected transaction is not currently marked as Matched, but should be matched to one or more transactions already in your Quicken register, click Edit, and select Match Manually. Quicken opens a window to allow you to select one or more transactions. If you select more than one transaction when manually matching, Quicken enters a split transaction in your account register with a single line for each selected transaction and a line for the difference in amounts, if any.
• If the transaction is matched in error, and may match another transaction, click Edit, and select Unmatch. Quicken attempts to match the transaction again. If no transactions are close enough, Quicken changes the transaction's status to New.

Create a New Quicken Account for Online Access

Follow these steps:

1. Select the File menu and select New. 
2. Select New Quicken Account, and click OK.
3. Select the account type, and click Next.
4. Enter the name of the financial institution to download from, and then click  Next.
5. To have Quicken automatically set up your account, select the Yes I want to connect to [financial institution] through Quicken option, and then click Next.
6. Follow the on-screen instructions.

• What must you know about your first update?

  The first update may take more time than subsequent sessions because your entire available transaction history is being updated (usually 90 days' worth of transactions).

  The first time you use Quicken's Online banking or Investment-Tracking services, we recommend that you update only your latest transactions. This allows you to update your register or transaction list before starting other online account activities.  Updating asset classes or getting quotes are just a few examples.

• How is the first update different for investment accounts?

  When updating transactions for an investment account, you may be asked to perform some additional steps such as matching securities or resolving placeholder entries. In addition the value of your holdings in Quicken may vary from the value reported by your financial institution due to differences in rounding rules and similar factors.

• What currencies are supported?

  Online account services are available only for U.S. dollar accounts; if an account is based on another currency, you will not be able to activate that account.