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How to Resolve Backup Errors When Backing Up to a CD/DVD

Updated: 5/08/2012 | Article ID: GEN82398

Most errors occurring when using third-party software to back up a Quicken data file to a CD are caused because CD formatting requirements are not met. If you cannot resolve the CD formatting issues, try backing up your Quicken data file while bypassing these CD formatting requirements.

Note: Backup files are saved as read only.

Windows 7 / Vista

  1. Create a folder on your local hard drive to which you can back up your data, and give it an appropriate name, for example "Quicken Backup Data."
  2. Start Quicken.
  3. If the data file you want to back up is not already open, open it.
  4. Select the File menu and select Backup.
  5. Select On my computer.
  6. In the Select the disk drive and path to the backup folder field, click Browse and navigate to the folder you created in step 1.
  7. Click OK to start the backup.
  8. When a message appears saying the backup is complete, click OK.
  9. Copy the Quicken data file from the Quicken Backup Data folder to your CD burner using the same procedures you would normally use to copy files to a CD. For more information, refer to the manufacturer's instructions for your computer.

Windows XP

When you back up your Quicken Data files to the CD burning staging area on the local hard disk, you receive notification that you have files waiting to be written to the CD. You can then use the CD Writing Wizard in Windows XP to write the files to the CD.

  1. Start Quicken, and then open the files you want to back up.
  2. Select the File menu and select Backup.
  3. In the Quicken Backup dialog box, select On my computer.
  4. In the Select the disk drive and path to the backup folder field, enter the following path, where user_name is the name of the user who is currently logged on:

    C:\Documents and Settings\user_name\Local Settings\Application Data\Microsoft\CD Burning

  5. Click OK.
  6. When you see a message that the file backed up successfully, click OK. Click the message You have files waiting to be written to the CD. To see the files now, click this balloon.
  7. Be sure that the CD-R or CD-RW drive contains a blank disk, and then under CD Writing Tasks, click Write these files to CD.
  8. Follow the steps in the CD Writing Wizard to write the files to the CD.

Troubleshooting Tips

  • If you get Unable to open source file, File not backed up, or CD backup error, try backing up your data file to your hard drive first, and then manually burn the hard drive version to a CD/DVD.
  • If your CD burning software limits the number of characters allowed in a file name, you might need to abbreviate the file name when backing up.
  • The size of the backup file allowed is determined by the CD burning software and the amount of space available on the disk.
 
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