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Downloaded transactions not appearing in the Compare to Register window

Updated: 10/01/2009 | Article ID: 5680

When downloading transactions from your financial institution, Quicken places a red flag next to your account in the Account bar. The red flag indicates that you have transactions to review, a scheduled bill due, checks to be printed, or other actions to perform.

To find out the specific reason for the flag, move your mouse over it, and a message will appear.

If the flag indicates you have transactions to review, you can double-click the account to open it and view the register.

The Downloaded Transactions tab, located at the bottom of the register, will display online bill payments first (payments made at your bank's website), then the downloaded transactions. You'll need to manage the online bill payments before Quicken can display the downloaded transactions. After accepting any online bill payments, click Continue. Your cleared transactions now appear.

If the transactions do not appear, verify that you are running the latest release by selecting the Help menu and selecting About Quicken. The release number appears below the Quicken logo.

Example

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If you're not running the latest release, click here to update to the latest release.

If you are running the latest release, or if the issue still occurs after updating:

  1. Create a copy of your Quicken file and then validate the file.
  2. Select the File menu and select File Operations > Validate.
  3. Select your file, and click OK.

When the validation completes, check to see if the missing transactions appear.

If they do not appear:

  1. Go to the top menu bar, select Online and select Online Center.
  2. Click the Financial Institution drop-down arrow and select your financial institution.
  3. If the downloaded transactions appear in the Online Center, click Compare to Register.

The transactions should now appear on the Downloaded Transactions tab in your account register. If they do not appear, then click here to use the QcleanUI tool to uninstall Quicken, and then reinstall the program.

If this does not resolve your issue, please contact Quicken Customer Support.

 
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