We work hard to put the most up-to-date financial information right at your fingertips. That includes continually looking for new ways to make Quicken even more powerful and easier to use. Take, for example, our "connected services" such as online bill pay, downloading stock quotes and financial transactions, and connecting your portfolio information. Because technology changes all the time, we are only able to maintain the systems that power these connected services for three years. After that, only parts of Quicken that do not rely on connecting to the internet will work.

We do our best to provide you with advance notice of these changes in a variety of ways, including mail or e-mail notifications, in-product notifications, or on our website.

If you are currently using an older version of Quicken and do not need live support or services, your product will continue to work. In order to enjoy the full power of Quicken and maintain uninterrupted access to your services, we suggest you upgrade to the current version of Quicken.

Most Commonly Asked Questions

1. What will happen to my existing financial data when I upgrade to Quicken 2009?
2. Why upgrade now?
3. Why did I receive the Quicken Service Discontinuation notice?
4. What services were discontinued on April 30, 2009?
5. What if I do not upgrade before the service discontinuation date?
6. What are my options to prevent my services from being discontinued?
7. I received this notice but I already upgraded to a later version. How does this affect me?
8. How do I know what version of Quicken I am currently using?

Q: What will happen to my existing data when I upgrade to Quicken 2009?

We do the work for you and move your data to the newer version of Quicken (in techie terms, it's called conversion and makes your data compatible with the newer program's data standards). We guide you step by step through the easy upgrade process. top

Q. Why upgrade now?

By upgrading to the current version of Quicken, you can continue to take hold of your financial freedom and gain the most benefit Quicken products have to offer. Just take a look at the list of product enhancements in Quicken 2009. top

Q. Why did I receive the Quicken Service Discontinuation notice?

We sent you the notice to let you know your access to online services and live technical support through your copy of Quicken 2006 will soon be discontinued. Your product will continue to work as it does today. After April 30, 2009, however, online services and live technical support will no longer be available to you until you upgrade to a more current version of Quicken. top

Q. What Quicken 2006 services were discontinued on April 30, 2009?

The following services to Quicken 2006 were discontinued on April 30, 2009:

• Online bill pay
• Downloading financial data from your bank, credit union, credit card, brokerage, 401(k) or mutual fund accounts
• Downloading stock quotes, news headlines and other financial information into Quicken
• Uploading portfolio information from Quicken to Quicken.com
• Access to the investing features on Quicken.com including portfolio tracking, any watch lists you have created, One-Click Scorecard™, Stock Evaluator and Mutual Fund Evaluator.

Q. What if I do not upgrade before the service discontinuation date?

No need to worry, your Quicken product will continue to work. In order to maintain uninterrupted access to your services, however, you should upgrade to Quicken 2009 by April 30, 2009.

After April 30, 2009, online services will no longer work unless you upgrade. When you upgrade, your services will be fully reinstated. While you can upgrade after the discontinuation date, in order to get the most benefit from Quicken products we would like to help you upgrade to the latest release right now.

If you do not need access to live technical support or online services, you can continue to run your existing version of Quicken. top

Q. What are my options to prevent my services from being discontinued?

The best way to ensure you get the latest product benefits and full access to technical support and online services is to upgrade to Quicken 2009. top

Q. I received this notice but I already upgraded to a later version. How does this affect me?

If you receive this notice but have already upgraded then you're okay. We hope you continue to enjoy your latest version of Quicken. top

Q: How do I know what version of Quicken I am currently using?

• Quicken for Windows: Select the Help menu and select About Quicken.
• Quicken for Mac: Select the Apple menu and select About Quicken for Mac.

Your version and release numbers appear. top

Information for Quicken 2006 customers

As of April 30, 2009, in accordance with the Quicken discontinuation policy, online services¹ and live technical support will no longer be available for Quicken 2006 users.

These services include online bill pay; downloading financial data from your bank, credit union, credit card, brokerage, 401(k), or mutual fund accounts; downloading stock quotes, news headlines, and other financial information into Quicken; uploading portfolio information from Quicken to Quicken.com; and providing access to the investing features on Quicken.com, including portfolio tracking, any watch lists you have created, One-Click Scorecard™, Stock Evaluator, and Mutual Fund Evaluator.

Here are the dates older versions of Quicken were retired:

• Quicken 2006 – April 30, 2009
• Quicken 2005 – April 30, 2008
• Quicken 2004 – April 30, 2007
• Quicken 2003 – April 25, 2006
• Quicken 2002 – April 19, 2005
• Quicken 2001 – April 19, 2005
• Quicken 2000 – May 18, 2004
• Quicken 98 and 99 – April 20, 2004

For additional information concerning this change, refer to Retiring Online Services for Older Versions of Quicken. For information on new products and discounts, visit Quicken.

¹Online services require Internet access, vary by participating financial institutions, and may be subject to additional terms, conditions, and fees.

Terms, conditions, features, service options, and pricing for support and optional services subject to change.