|Last Price||Today's Change||52-Week Range||Trading Volume|
|19.20||-0.03 (-0.13%)||18.00 - 25.89||2.9 million (Below Avg)|
Market data as of 4:00PM 05/24/13. Quotes are delayed by at least 15 min.
Say Hello to the Next Generation of Customer Service – A Smarter Multi-Channel Nina That Speaks Your Language
Nina was introduced in
The expansion of Nina is significant, as it addresses the growing
consumer demand for more engaging experiences through intelligent
systems – from the way consumers use smart phones to find information or
make reservations, to how they interact with their smart TV, or engage
with a company’s customer service online. Not only do 75% of consumers
actually prefer self-service due to its speed, accuracy and convenience
but, according to
With Nina Web, Nuance is defining the new face of customer service
online. On web sites, Nina presents a human-like virtual agent that can
quickly resolve customer requests, while conveying the brand essence of
an enterprise. When needed, Nina Web intelligently routes conversations
to live agents, with connectivity to systems such as LivePerson®, Moxie®
To see a demonstration of Nina, go here.
“USAA is a pioneer in delivering great customer experiences,” said
“Adding conversation capabilities to web-based customer service results
in a powerful and unique multi-channel customer service platform,” said
Nina is the first solution to combine speech-based virtual assistant capabilities with natural, intelligent virtual agent conversations. Based on Nuance’s unparalleled technology leadership and expertise in voice, natural language understanding, conversational dialogue and advanced resolution techniques, only Nina delivers a compelling, multi-channel, automated customer service experience for the consumer and the enterprise.
“Nina is driving a new generation of customer self-service, where
customers finally get the experience they’ve been demanding at a scale
that the world’s largest brands require,” said
Beyond the expansion to 38 speech recognition and text-to-speech languages, Nina also supports 13 text-input languages. As with mobile apps, Nuance provides a pre-made persona for the web, which can be customized for specific branding strategies.
Nina is available now directly from Nuance in a wide range of languages.
The Nina Virtual Assistant Platform is comprised of Nina Mobile and Nina
Assist, and the new expansions enabled by Nina Web,
Trademark reference: Nuance, and the Nuance logo are trademarks,
registered trademarks or brands of
1 ”Navigate The Future Of Customer Service”,
GRC for Nuance Communications
Lora Friedrichsen, 949-608-0276
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