|Last Price||Today's Change||52-Week Range||Trading Volume|
|50.52||-0.01 (-0.02%)||24.61 - 52.89||23.1 million (Below Avg)|
Market data as of 4:00PM 05/24/13. Quotes are delayed by at least 15 min.
PolyVista becomes a vital tool for Citibank’s customer experience management
They made the switch to PolyVista’s Cloud Solution, and saw results right away.
“PolyVista led to positive, concrete results almost immediately,” Brian said. “We found two significant insights within a week, taking less time and effort than ever before. We were able to pinpoint a specific factor contributing to falling NPS scores, and discovered a critical point in the customer experience. Using PolyVista, we [also] found a direct correlation between low NPS scores and specific underwriting practices,” he explained.
“Our team was able to see the data in a different way, which helped guide some initiatives, resulting in better NPS scores,” Brian added. “PolyVista allowed us to get into our data, get results, get out and move on.”
Citibank has approximately 200 million customer accounts and does
business in more than 160 countries and jurisdictions.
PolyVista is a Houston-based technology company that delivers a unique analytical solution scaled to clients’ specific needs. Using our cloud-based and SaaS solutions, clients discover new and valuable business insights hidden in their data faster and easier. Visit our website at www.polyvista.com to learn more.
Jenny Knodell, 269-364-6572