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Frequently Asked Questions - Adding features to Quicken The term unlock refers to the process of adding features to Quicken. You can add additional investment, tax, or business features to Quicken in minutes. All you have to do is purchase an unlock code for the new features online. All the files you need are already installed, letting you be up and running with your new version of Quicken right away. To help decide which version of Quicken has the features you need, choose Help menu > Which Quicken is best for you? (Quicken Starter Edition and Deluxe) or Help menu > Add Business Tools (Quicken Premier). Q: Can I upgrade a second time? A: Yes. You can upgrade to a version of Quicken with more features than the version you are currently using. For example, if you are currently using Quicken Deluxe and you add the features of Quicken Premier, you can also add the additional features of Quicken Home & Business later.  Back to top
Q: Do I have to have a User ID and password? A: Yes. With your User ID and password, you can access your order and your unlock code in the My Unlocks section of your online account. If you ever need to re-install the new features or if you move to a new computer for example you can use your User ID and password to retrieve your unlock code. Back to top
Q: How will I know that the features were added? A: When you return to Quicken, there will be a congratulations dialog that indicates your new Quicken product version. You can also check your version of Quicken at any time: choose Help menu > About Quicken. Quicken displays a dialog showing the version of Quicken you are using. Back to top
Q: Should I be concerned about privacy and security when adding features? A: No. The process of adding features to Quicken does not involve your data file and no information from your Quicken data file is transmitted to the Quicken Web site. Back to top
Q: What happens to my data when I add features to Quicken? A: When adding features, your data file will be automatically read by your updated Quicken. None of your data will have changed. Back to top
Q: How do I learn about features I can add? A: To learn more about the features you can add, and to help decide which Quicken features are right for you, choose Help menu > Which Quicken is best for you? (Quicken Starter Edition and Deluxe) or Help menu > Add Business Tools (Quicken Premier) Back to top
Q: How do I add features to Quicken for the first time? A: Follow this step-by-step guide. Back to top
Q: How do I add features to Quicken for a second or subsequent time? Note: There is no charge to unlock Quicken again. A1: If you have the unlock code from your order confirmation e-mail and you are using the same computer on which Quicken was originally installed. A2: If you are using a new computer, or you do not have the unlock code, or Quicken cannot recognize the computer. Back to top
Q: What if something goes wrong? A: Choose the question that most closely describes the problem you are having. If you do not see your problem described below, additional help is available on the Web at Quicken Product Support. Back to top
Q: I added new features but Quicken looks the same. A: First, restart Quicken. Next, check the version of Quicken you are using: You can check your version of Quicken at any time: choose Help menu > About Quicken. Quicken displays an identity screen showing you the version of Quicken you are using. If necessary, you may need to add features a second time. Back to top
Q: I forgot my User ID or password. A: From the Quicken Web site, choose "Sign In." From the Sign In page, you can recover your User ID and password by selecting "Forgot User ID?" or "Forgot Password?". Back to top
Q: I can't find my unlock code. A: If you are adding features to Quicken a second or subsequent time (Help menu > Unlock Again), and you cannot find you're unlock code: Choose the Go online and unlock Quicken automatically option and click Continue. If you cannot go online, check your e-mail history. When you purchased additional features, you should have received an order confirmation e-mail with your unlock code. Choose the "Enter the unlock code from your order confirmation e-mail" option. Enter the unlock code from your e-mail. Click Continue. Back to top
Q: I can't seem to find the features I added. A: To verify which version of Quicken you are using: choose Help Menu > About Quicken. Quicken displays a dialog showing the current version of Quicken you are using. Back to top
Q: I moved my Quicken data file to another computer. A: You will need to add features a second time to your new computer. Back to top
Q: I re-installed Quicken. A: You will need to add features a second time to your computer. Back to top
Q: My computer crashed. A: If you cannot use Quicken after you have restarted your computer, if possible, using Windows Explorer make a backup copy of your Quicken data file. Re-install Quicken. Add your additional features a second time. Back to top
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