Quicken Download FAQs

Please click below to find answers to these common questions about downloading Quicken software. You can also view step-by-step instructions on How to Download and Install Quicken.

If you have additional questions regarding updating or using your software product, go to Quicken Support for more information for more information or visit the Quicken Community for advice from other Quicken customers.

Q: Is the Quicken download the same as the CD-ROM version?
A: Yes. When you download, you get the same Quicken Personal Finance software that comes on the CD-ROM. You just get it sooner!
Q: What are the requirements to download Quicken?
A: You must have all three of the following to download:
  • A high-speed internet connection (DSL, cable modem, or higher)
  • Internet Explorer 6.0 or higher1
  • 100 MB of free disk space for Windows, or 1 GB for Mac2

Important: We do not recommend that customers with dial-up connections download Quicken because of the large file size. Customers with dial-up connections should choose CD-ROM delivery instead.

Q: How long does it take to download Quicken?
A: Below are download file sizes and typical download times for cable and DSL modems. Actual download times will vary, depending upon modem speed, internet traffic, time of day, and other factors. Intuit does not recommend that customers with dial-up connections download Quicken because of the large file size, which can result in download times of over 2 hours. Customers with dial-up connections should choose CD-ROM delivery instead.

Product Download File Size Estimated Download Time (Cable Modem) Estimated Download Time (DSL)
Quicken 2009 Deluxe 72 MB 8 minutes 20 minutes
Quicken 2009 Premier 65 MB 7 minutes 17 minutes
Quicken 2009 Home & Business 61 MB 7 minutes 17 minutes
Quicken 2009 Rental Property Manager 56 MB 6 minutes 16 minutes
Quicken Mac 2007 20.9 MB 2 minutes 6 minutes
Quicken Home Inventory Manager 11 MB 2 minutes 3 minutes
Quicken Medical Expense Manager 49.1 MB 5 minutes 14 minutes
Q: What if I need to stop the download or the transfer is interrupted?
A: You can stop the download at any time. Visit the My Downloads page to resume the download from where you left off — you don't have to start from the beginning. We ask you to set up an account during checkout to enable this capability.
Q: What if I don't see the Quicken download in My Downloads order history?
A: Check to make sure that you are signing in with the correct User ID and password. If you have purchased from Intuit before, you may have created a different User ID or password. When you sign in, you will only see the products associated with that User ID and password. If you don't remember your other User IDs, click the "Forgot my User ID" link at the bottom of the My Downloads page. Enter your e-mail address, and you will get an e-mail reminder of all the User IDs associated with your e-mail address. If you are having other problems signing in, you can chat live with a Customer Care representative or submit your question by e-mail.
Q: What if I forgot my User ID?
A: To recover all User IDs associated with your e-mail address, click the "Forgot my User ID" link at the bottom of the My Downloads page. Enter your e-mail address, and within a few seconds you will receive a reminder in your inbox with all of the User IDs that you set up using that e-mail address. If you don't remember your passwords, enter a single User ID into the box on the My Downloads page, then click the "Forgot my Password" link to view your password hint or to reset the password.
Q: How do I check for multiple User IDs?
A: To view a list of all User IDs associated with your e-mail address, click the "Forgot my User ID" link at the bottom of the My Downloads page. Enter your e-mail address, and within a few seconds you will receive a reminder in your inbox with all of the User IDs that you set up using that e-mail address. If you are not sure which User ID you used to purchase your download product, enter them one at a time into the User ID box on the My Downloads page. Once you have entered your password (use the "Forgot my Password" link if you forgot or need to reset the password), you will be able to see all of the products purchased with this User ID.
Q: Can I get help if I encounter technical problems?
A: Absolutely. Contact Customer Care through chat or e-mail if you have any problems while downloading or installing Quicken. If you are not completely satisfied, you can take advantage of our 60-day Money Back Guarantee3.
Q: What if my computer crashes or I buy a new computer and need to redownload?
A: You're covered. You can visit the My Downloads page to re-download Quicken free of charge4. Be sure to sign with the same User ID and password that you used when you first purchased this Quicken product.
Q: How can I obtain a Quicken manual?
A: The manual is available online and can be accessed from a link within Quicken. Go to Help > User Manuals, then choose which manual you need. You can also go directly to the Help and Support web site to download the manual.
Q: Is it easy to download Quicken?
A: Yes! Just follow these three simple steps:
  1. After completing your purchase, click the Download Now link on the Thank You page. You can download immediately or return to the My Downloads page to download later.

  2. Save the download file to your computer (we recommend saving it to the desktop).

  3. When the download is finished, double-click the Quicken icon on your computer to install Quicken.
Q: How do international customers purchase Quicken downloads?
A: Downloadable products are only available to customers within the United States or Canada. Customers outside the United States or Canada should contact Customer Care through chat or e-mail to purchase a CD-ROM.

Note

1You can download the latest version of Internet Explorer for Windows at: http://www.microsoft.com/windows/ie/default.mspx

2Using Quicken requires 100 MB of free disk space, depending upon the version. After installing Quicken, you can delete the download file from your desktop to free up disk space.

3You have 60 days from date of purchase to obtain a refund for product downloads. See our Return Policy for Electronically Delivered Products for details.

4Quicken products will be available for re-download for up to three years after the product's release date.